Services
Rhino Armor - Remote Managed IT Services
WHAT IS Rhino Armor ?
Throughout the work day, there may be minor issues that occur within your Company that require immediate attention to ensure workflow is uninterrupted, e.g. a printer may not respond during a critical invoice run; an "error window" continually pops up; or malware maybe trying to install itself through an open porthole. These are some of the issues that reduce the efficiency of your Company and cost you precious time and money.
Critical Update offers a cost effective way to manage your IT infrastructure on a day to day basis and provides tools that help you for future growth.
That is... Rhino Armor!
HOW DOES Rhino Armor WORK?
By installing the Rhino Armor Agent on your Company workstations and servers, your Personal Helpdesk Technicians can remotely monitor and support your Company's IT infrustructure. If an issue arises, the User simply calls into their Personal Helpdesk and a friendly and knowledgeable Helpdesk Technician will be able to remotely assess their issue and work toward providing a solution.
At Critical Update, we believe in transparency. All the work that our technician performs is visible to the user, so the user can see exactly what is being done to their workstation.
HOW DOES THIS REDUCE MY COST?
Rhino Armor allows your Company to have its own on-call IT department for a fraction of the price of a permanent on-staff IT professional.
By providing continuous maintenance, the integrity of your Company's IT infrustructure is enhanced. This will reduce the number of impending issues. With help only a phone call away, "down-time" is drastically reduced, not only for the Employee experiencing the issue, but also for the helpful co-worker that would have had to leave their tasks to "help" fix the other computer.
WHO CAN USE Rhino Armor ?
The Rhino Armor Agent is deployable on any workstation, whether it is a desktop, laptop, netbook, or server as long as it has connectivity. This allows you to offer support to your Road Warriors, Field Technicians, Sales and Marketing staff, Traveling Executives, and even your branch offices whether they are down the street or in a different city or country.
Because of the versatility of Rhino Armor, you will be able to receive reports on all of the assets that the Rhino Armor Agent is deployed on, allowing you to have centralized reporting for your entire network.
WHAT IF THE ISSUE CANNOT BE RESOLVED REMOTELY ?
95% of all issues can be resolved remotely, but if an on-site IT Consultant is needed, all Rhino Armor clients are eligible for a discounted rate for on-site IT Consulting.
By having Rhino Armor the on-site consultant will be able to use their time more efficiently, as they will be updated by your Personal Helpdesk prior to arriving at your Office.
Support
Trouble Ticket Portal
A user friendly ticketing system that allows both the User and the Helpdesk Technician to review, document, and track individual cases from start to resolution.
Discounted Rate Consulting
If an issue needs an on-site consultant, we will dispatch one at your location at a discounted rate.
North America Based Helpdesk Support
Knowledgeable Personal Helpdesk Technicians are available via phone call, email or our trouble ticket system for immediate help.
Unlimited Helpdesk Support
Once alerted of an issue, a Personal technician can immediately control the desktop and help resolve issues
Equipment Management
Daily System Audits
Audits are done discreetly in the background to ensure that your systems are running smoothly.
Asset Management
All machines on Rhino Armor will be asset tagged for overall management of the network. Warranty information, age, and condition of assets allow for better budget planning as well as reduces theft.
Hardware Change Notification
Reports allow you to see equipment changes at the level of detail you desire.
LAN Equipment Reports
Reports allow you to assess all of your equipment at the level of detail you desire.
Service Pack Automation
Keeps Windows and Office applications up-to-date with latest service packs. Routine checks ensure all equipment is up to date.
Security
Security Log
A log of all log-in and log-off events, allows you to track users on each asset. Security Patch Management Automatically updates security software.
Malware Detection & Removal
Scans and removes known spy-ware and ad-ware that may potentially compromise system security.
Antivirus Monitoring
Checks all equipment to ensure antivirus software is completely up-to-date and scans equipment on a scheduled basis to allow proactive measures for virus detection and repair.
Monitoring & Maintenance
System Auditing
Daily background auditing of all LAN equipment with complete hardware and software configuration.
System Log Monitoring
As events are logged throughout the day, you will be alerted of any unusal activity.
Security Log Monitoring
If there is suspicious activity, such as repeated login attempts, you will be alerted.
Application Log Monitoring
Allows you to have a record of all application changes that occur on an asset.
Event Log Monitoring
Checks the status of all LAN equipment and provides early notification of potential failures.
System Optimization
Complete system cleaning and speed optimization of all LAN equipment to ensure continuous, healthy operations.
Reporting
Monthly Management Reports
Monthly reports on the general health of your network
Custom Report Generation
Allows you to customize the period of time (daily, weekly, monthly) as well as the types of reports you would like to receive.
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